Quebec orders: Free shipping for orders over 150$, 10$ flat fee for smaller orders / 15$ flat shipping fee for Canadian orders outside of Quebec

FAQ

Here are some of our most frequently asked questions and answers about shipping, returns & exchanges, delivery

FAQ

Here are some of our most frequently asked questions and answers about shipping, returns & exchanges, delivery

Shipping & delivery

Orders ship via Canada Post within 48 - 72 business hours of order placement. Québec shipping is free on orders over $150 (before tax), and costs a flat rate of $10 on smaller orders. Shipping fee for other Canadian provinces if 15$ flat.

Once your order has shipped, we send Canada Post tracking information. Some orders in the greater Montreal may be delivered by courrier service. We attempt 2 deliveries and if we're unable to reach you, we'll contact you to make other arrangements.

We offer local delivery for catering orders and the cost of delivery is 15$ (West Island) and 25$ (downtown or Laval-Ouest). Local delivery is possible for all products in the store, prepared foods, frozen items, beers, and more. You can also place an order for local delivery over the phone with a member of our team by calling 514-505-3296.

Returns & Exchanges

Returns and exchanges on fully sealed goods within 30 days of purchase with your original receipt. Special items like Panettones and Holiday items are non-refundable.

Damages

If order arrives damaged, please contact info@boutiquesorella.com with your order number and a photo of the damage, and we’ll send you a replacement product as soon as we can or credit you.

Can I return or exchange an online purchase in store?

Yes! Bring your receipt and account number if you have and we’ll take care of the rest.

How do I track my order?

If your order is shipped, we’ll send Canada Post tracking info.

Do you offer express shipping?

Do you offer express shipping?
Contact us at info@boutiquesorella.com or by phone at 514-505-3296 and we’ll do our best.

Do you ship internationally?

Currently, we only ship within Canada. If you are out of the country, contact us at info@boutiquesorella.com and we’ll see what we can do.

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