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FAQ'S - CATERING

What information should I include when requesting a catering quote?

To help us prepare an accurate proposal, please include:

  • your event date,
  • approximate guest count,
  • event location,
  • type of event,
  • preferred serving time,
  • approximate budget,
  • dietary requirements,
  • and whether you're interested in delivery only, setup or onsite service.

 

DELIVERY & SETUP

Do you offer delivery?

 Yes. Delivery is available throughout the West Island and surrounding areas. Delivery fees are calculated based on location, timing and the requirements of your order.

 

What is included with delivery?

 Standard delivery brings your catering order to the designated delivery location. If you would like our team to unpack, arrange or style your buffet, one of our setup options can be added.

 

What is the difference between delivery and setup?

 Delivery means bringing your catering order to your location. Setup means our team remains onsite to arrange the food and presentation. We offer several setup levels, from simple food placement to fully styled event displays.

 

What is the difference between your setup options?

We offer three levels of setup depending on how simple or styled you’d like your food presentation to be.

Essential Setup is our simplest option and is ideal for corporate lunches, casual gatherings and straightforward catering deliveries. We deliver your order, arrange the food neatly on the buffet or designated area, provide any included disposable serving utensils and menu labels, and remove our delivery packaging. Food is generally presented in the containers or platters included with your catering order.

Starting at $35–$75.

Styled Buffet Presentation is for clients who would like the buffet to feel more polished and intentionally designed. We use risers, boards, serving pieces and layered heights to create a more elevated presentation, along with menu signage and light styling elements. Our team stays onsite long enough to fully arrange and style the buffet before guests arrive. Guests are responsible for returning the platters and risers the following day.

Starting at $125–$300.

Signature Event Styling is our most comprehensive option for larger or more elevated events. We create a customized food presentation that can include multiple stations or display areas, layered styling, decorative elements, custom signage and coordination with your planner or other vendors.

More detailed setup—and teardown when requested—can also be incorporated.

Starting at $350+.

ORDERING & PLANNING

How far in advance should I place my catering order?

 We recommend booking as early as possible, particularly for larger orders, weekends and busy event dates. Smaller corporate and lunch orders may be accommodated with shorter notice depending on availability.

Is there a minimum catering order?

 Minimums may apply depending on the menu, delivery location and type of event. Any applicable minimum will be indicated on your proposal.

When do I need to confirm my final guest count?

 Your final guest count is due 7 days before your event. Once confirmed, the guest count cannot be reduced. Increases may be accommodated depending on availability.

Can I make changes after booking?

 Menu adjustments can generally be made until your final confirmation deadline. After that point, changes are subject to availability.

Can you help me decide how much food to order?

 Yes! Tell us about your event, number of guests, timing and whether the food is intended as a snack, cocktail reception or full meal, and we can recommend appropriate quantities.

MENUS & DIETARY NEEDS

Can I customize my menu?

 Yes. Our catering menus are designed as a starting point, and we’re happy to help you create a combination that works for your event.

 

Can you accommodate dietary restrictions and allergies?

 We can accommodate many common dietary preferences and restrictions, including vegetarian, vegan and gluten-friendly options. Please let us know about any dietary requirements when ordering. 

Do you offer individual lunch boxes?

 Yes. Individual lunch boxes are available and are especially popular for corporate meetings, training sessions and events where individually portioned meals are preferred.

 

Can I order à la carte instead of choosing a package?

Yes. Many of our catering items can be ordered individually, allowing you to build a menu that works for your event.

 

SERVICE & STAFFING

Can you provide servers for my event?

 Yes, depending on staff availability. If you think you will require service, please let us know when booking so we have the best opportunity to secure appropriate staff for your event.

What is the difference between Full Service and Clearing Service?

 Our Full Service Servers can assist with beverage service, clearing tables, wine service, buffet upkeep and general guest needs within the scope of your event. Clearing Service is intended specifically for clearing used plates and glassware throughout the event.

 

Can I book catering without staff?

 Absolutely. Many of our catering orders are designed for self-service. We can recommend a menu and setup that works well without onsite staff.

EQUIPMENT AND VENUE REQUIREMENTS

Do you need access to a kitchen?

 Not necessarily. Many of our menus are designed to be served cold or at room temperature. If your menu includes hot items, we'll discuss what equipment or access is required at your venue.

What do you need from us before delivery?

 For larger events or styled setups, we may ask about parking/loading access, elevators, venue access times, available tables, kitchen facilities and an onsite contact. This helps us plan your delivery and setup properly.

 

How much time do you need to set up?

 Setup time depends on the size of your order and the setup package selected. We'll coordinate an appropriate arrival time with you before your event.

PAYMENT & POLICIES

How do I secure my catering order?

 Your proposal will outline the required deposit and payment schedule. Your order is considered confirmed once the required deposit has been received. (As a general rule, orders under $500, payment is due in full. For largre amounts a 50% deposit is due at the time of booking)

When is final payment due?

Final payment terms will be indicated on your proposal or invoice. (Final payment is due 7 days before the event, if a deposit was paid).

What happens if my guest count changes?

 Guest counts may be adjusted until the final confirmation deadline. Once your final count has been submitted, it cannot be reduced. Increases are subject to availability.

 

What is your cancellation policy?

 Cancellation terms and any applicable non-refundable deposits will be outlined in your catering agreement or proposal.

 

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