Orders ship via Canada Post within 48 - 72 business hours of order placement.

There is a flat fee of 15$ for orders shipped in Quebec. For all other Canadian provinces, the price of shipping is calculated at checkout based on your order weight & location.

Once your order has shipped, we send Canada Post tracking information. Some orders in the greater Montreal may be delivered by courrier service. We attempt 2 deliveries and if we're unable to reach you, we'll contact you to make other arrangements.

We offer local delivery for catering orders and the cost of delivery is 15$ (West Island) and 25$ (downtown or Laval-Ouest). Local delivery is possible for all products in the store, prepared foods, frozen items, beers, and more. You can also place an order for local delivery over the phone with a member of our team by calling 514-505-3296.

Returns and exchanges on fully sealed goods within 30 days of purchase with your original receipt. Special items like Panettones and Holiday items are non-refundable.

If order arrives damaged, please contact info@boutiquesorella.com with your order number and a photo of the damage, and we’ll send you a replacement product as soon as we can or credit you.

Yes! Bring your receipt and account number if you have and we’ll take care of the rest.

If your order is shipped, we’ll send Canada Post tracking info.

Do you offer express shipping?
Contact us at info@boutiquesorella.com or by phone at 514-505-3296 and we’ll do our best.

Currently, we only ship within Canada. If you are out of the country, contact us at info@boutiquesorella.com and we’ll see what we can do.